In our last article we introduced you to the concept of customized call routing. Whether you have a real person answering every call (who kindly sends your customers to the right person quickly) or you have so many incoming calls that you cannot afford to pay enough receptionists to answer every single call, the customer
Anyone who works in an office (school, courtroom, etc.) knows what to expect the Monday after setting clocks ahead for spring: most of those who are on time are a little less put together than usual, are clearly tired and are likely a bit grumpy. Those who have the option either took all or
Like most small businesses, you likely think about reducing overhead and increasing productivity often. Today more than ever it’s important for small businesses to make the most of our investments. Our focus needs to be on building productive assets rather than stacking up needless expenses. There are so many expenditures in our businesses that are
A quick glance at the business cards in the offices of most real estate agencies reveals an alarming trend. A trend that is causing many brokers to lose a surprising amount of sales commissions each year.