Call Forwarding Off Premise

There are many reasons that you may choose to forward your calls off premise – to a remote office, your home or a mobile device.  Below are instructions for forwarding calls to an off-premise number for the primary systems offered by CSII.

CSII Voice Hosted PBX

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In your web browser visit and login with your credentials.

After logging in, click on Settings.

Click on the number you would like to forward, or select the edit icon.

Scroll to the Call Routing section and select your desired destination in Route to dropdown. If you are selecting Outside Number, enter the 10 digit number you would like to forward to in the field to the right.

Be sure to click the Save button, and you are done.


When this is set, outside calls that are directed to your extension will be forwarded to the outside number. If the call isn’t answered in time, the caller will be routed to the extension’s voice mailbox.

To set:
1. Press CFWD (or a programmable feature key to which you have assigned 5 6 5).

2. Enter the number (including the line group access code, such as “9”) to which you’re forwarding.

3. Press # to confirm.

Example: To call forward to 214 555-4141, press CFWD (or the programmable feature key to which you have
assigned 5 6 5) and dial 9 2 1 4 5 5 5 4 1 4 1 # .

To cancel:
1. Press CFWD (or a programmable feature key to which you have assigned 5 6 5).

2. Press  to cancel.


1.  Log in to My Allworx Manager and select the My Extensions tab.  The list of presence and call routes displays.

2. Locate the presence and click the Modify link.

3. Locate the connection attempt, and click the drop-down list.

4. Select Follow Me -> from the drop-down list.

5. Locat the text box that displays to the right and enter 9 to gain an outside connection, plus the telephone number you wish to forward to.

6. Click the number of rings drop-down list, and select the desired number of rings.

7. Click the Update Call Route button to save your changes.

Avaya IP Office

If you have an IP Office system by Avaya, the process is relatively simple and can be completed right on the handset, whether you want to forward just your calls, group calls, or all calls unconditionally.

To see a demonstration, view the video below:

Carrier Call Forwarding

Many times it may make sense to forward all incoming calls before they reach your premise-based phone system at all. For those instances, you can take the following steps:

  1. Dial star-seven-two (*72) from your landline phone and wait for a dial tone. This is the call forwarding star code for most common carriers.
  2. Press the 10-digit number of the cell phone where you’d like your calls to be forwarded to.
  3. Press the pound button (#) or wait for a response indicating that call forwarding has been activated. End the call.
  4. Repeat steps 1 through 3 if you’re not sure if the process worked.
  5. If you want to stop forwarding your calls, simply dial star-seven-three (*73) from your landline telephone. Some phone carriers use different codes for forwarding and un-forwarding calls. Check with your carrier’s website for more information.