The Case of the Missing Agent

The Case of the Missing Agent
Every office has at least one: the realtor, salesperson, specialist, or attorney who clearly works hard but is always missing and is incredibly difficult to find. Andy, a real estate agent in Nashville, is the missing agent at his firm. They call him “0018.” On any given weekday, he has at least 18 clients to
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How Health Care Offices Run Smoothly with Customized Call Routing

Call Flow Healthcare
In our last article we introduced you to the concept of customized call routing. Whether you have a real person answering every call (who kindly sends your customers to the right person quickly) or you have so many incoming calls that you cannot afford to pay enough receptionists to answer every single call, the customer
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CSII Voice Custom Call Routing: How do YOU want your calls routed?

Custom Call Routing Sign
Have you been struggling to answer every call that comes in to your business? You may not realize how valuable it is to manage how incoming calls – and incoming business – are controlled.
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How to Reduce Overhead and Boost Productivity Right Now

Reduce Overhead - Boost Productivity Post
  Like most small businesses, you likely think about reducing overhead and increasing productivity often. Today more than ever it’s important for small businesses to make the most of our investments. Our focus needs to be on building productive assets rather than stacking up needless expenses. There are so many expenditures in our businesses that are
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