CRM Archives

The cost of multitasking (and the benefits of focus)

Thursday, 22 September 2016 by Shannon Halford

While productivity is a pretty tough scale to measure, we can all agree that loss of focus can be very costly when it becomes based on daily practices and habitual multitasking. There have been so many studies and data released in recent years that prove how much money a business really loses when employees are unable

Published in Blog, Business, Call Routing, Community, CRM, CSII Voice, Design, Managed Services, Network, Telephone System, Unified Communications

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How to Ensure Your Customer Support Records Are Always Current

Tuesday, 06 September 2016 by Shannon Halford

Keeping Customer Relationship Management (CRM) records and related customer support data current is a big problem for many businesses in many industries, especially when those records require updates on a regular basis. But what if there was an easy trick that made it much easier to stay on top of these updates? Take, for example,

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Published in Blog, Business, CRM, CSII Voice, Service, Telephone System, Unified Communications, Voice, VoIP

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