Telephone System Archives - Page 2 of 6

The cost of multitasking (and the benefits of focus)

Thursday, 22 September 2016 by Shannon Halford

While productivity is a pretty tough scale to measure, we can all agree that loss of focus can be very costly when it becomes based on daily practices and habitual multitasking. There have been so many studies and data released in recent years that prove how much money a business really loses when employees are unable

Published in Blog, Business, Call Routing, Community, CRM, CSII Voice, Design, Managed Services, Network, Telephone System, Unified Communications

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How to Ensure Your Customer Support Records Are Always Current

Tuesday, 06 September 2016 by Shannon Halford

Keeping Customer Relationship Management (CRM) records and related customer support data current is a big problem for many businesses in many industries, especially when those records require updates on a regular basis. But what if there was an easy trick that made it much easier to stay on top of these updates? Take, for example,

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Published in Blog, Business, CRM, CSII Voice, Service, Telephone System, Unified Communications, Voice, VoIP

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Modern Communications Can Change Your Business and Your Life

Wednesday, 31 August 2016 by Shannon Halford

Modern communications are complicated. When you hear or read about the technical processes that make them work, it can be overwhelming and confusing. And while these technical details are interesting, amazing, and necessary (for those who understand them, at least), most people have no real need to actually get it. Most people just want

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Published in Blog, Business, Call Routing, CSII Voice, Industry, Managed Services, Mobile, Network, Remote Work, Service, SIP Trunking, Telephone System, Unified Communications, Voice, VoIP

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No More Slideshows

Wednesday, 29 June 2016 by Shannon Halford

Leo Rodolfi hadn’t taken a summer vacation in over eight years. His wife and kids had come to accept that he would never see the beautiful beaches, National Parks, and lush forests they discovered over the years without him…and while they complained about it for the first few years, they came to accept it

Published in Blog, Business, Call Routing, CSII Voice, Hosted PBX, Managed Services, Mobile, Remote Work, Service, SIP Trunking, Telephone System, Unified Communications, Voice, VoIP

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A Tale of a Fallen Tree

Wednesday, 08 June 2016 by Shannon Halford

The storm was coming, so the weather guy said. The biggest storm in a decade (they say that a few times every year). Our family was getting used to downplaying the weatherman’s predictions, as they always seemed to sensationalize the weather forecast with severe storm warnings, tales of tornadoes past, and tips on how to