Frequently Asked Questions

All cloud-based applications rely on Internet connectivity, but with a hosted PBX solution, when you lose your broadband connection your communication infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your PBX resides in the cloud, you’re provided with a plethora of call routing options. For example, our cloud-based PBX includes features like find-me-follow-me, voicemail to email, and all calls have the ability to be automatically forwarded and routed to virtually any person, device, or location. Plus, we’ll architect a redundant broadband solution with multiple seamless Internet connections, cutting your costs.

No, you do not require a second Internet connection for business resiliency. However, a second Internet connection is recommended, as it provides a great way to further solidify your network solution. 

When implemented properly, a hosted PBX solution is more reliable than a premise-based solution, as it can scale to meet your business’s evolving needs, and provides benefits that traditional phone systems cannot match. Hosted PBX also reduces the capital expenditure of a new phone system, safeguarding it against technological obsolescence, broadband failures, and natural disasters.

A hosted PBX solution doesn’t require large, upfront investments like a traditional phone system. Switching to a hosted PBX will reduce your operator costs upfront and overtime. That means your expenses are actually reduced. Our platform is continually updated to provide your business with new, enhanced capabilities and features – ensuring your business is on the cutting edge and up-to-date.

Yes, our cloud-based phone systems include features most organizations couldn’t afford with their existing phone system. You now have the ability to manage these great features via our easy to use web interface, with no expertise needed. You’ll be able to access carrier-class scalability, and API-extensible apps such as Salesforce.com or Outlook, providing you with a simple solution for all your communication needs. 

The benefit of our cloud-based PBX platform is that you’ll never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with ‘cross-connects’ directly to the PSTN. Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business. Our carriers are chosen, and maintain favor with us based on their reliability and costs.