So far in this series we’ve discussed how various tweaks to your company’s communications procedures can make things so much better for morale, productivity, operations and budget. As you may have noticed, there is an underlying theme to this modern communications series: flexibility creates efficiency. You can look at this concept from a few different
While productivity is a pretty tough scale to measure, we can all agree that loss of focus can be very costly when it becomes based on daily practices and habitual multitasking. There have been so many studies and data released in recent years that prove how much money a business really loses when employees are unable
  Modern communications are complicated. When you hear or read about the technical processes that make them work, it can be overwhelming and confusing. And while these technical details are interesting, amazing, and necessary (for those who understand them, at least), most people have no real need to actually get it. Most people just want
Call Flow Healthcare
In our last article we introduced you to the concept of customized call routing. Whether you have a real person answering every call (who kindly sends your customers to the right person quickly) or you have so many incoming calls that you cannot afford to pay enough receptionists to answer every single call, the customer
Custom Call Routing Sign
Have you been struggling to answer every call that comes in to your business? You may not realize how valuable it is to manage how incoming calls – and incoming business – are controlled.