Keeping Customer Relationship Management (CRM) records and related customer support data current is a big problem for many businesses in many industries, especially when those records require updates on a regular basis. But what if there was an easy trick that made it much easier to stay on top of these updates? Take, for example,
  A Sales Manager and an IT Manager walked into an office. As with any other day, the two had conflicting views on many things but knew they needed one another for their careers and dealt with their differences as best they could. Bob, the Sales Manager, poured his morning coffee as Don, the IT